- If you received the wrong item, please contact us within 24 hours of delivery. We will arrange the correct item delivery for you or we will return all your payment.
- For defective or faulty products, please take photos or videos and email us at bekal.interior@gmail.com we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover any misuse, accidental damage, water damage, or any abuse of the purchased product.
Are there any rules or exceptions to the return policy?
- Non-Returnable Items
Any item specifically marked as Non-Returnable on the product page will not be accepted for returns. - Defective Product and Returns Due to Our Error
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply.
Can I get an exchange, or replacement?
At this time, we are unable to process exchanges or replacements for orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Note- Once again, go through our refunds & exchange policies again; in order to avoid any future issues.
Also, “We will try our best that no situations will occur for- substitutes, Exchanges, and Refunds…”
“Your Satisfaction is Important to Us!”
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